In the sidebar's profile menu, click "My communities" to see the list of communities you belong to.

In the "Management" section, click "Members" to reveal the submenu (members, meters, sharing operations).

In the submenu, click "Members" — this is the starting point for adding a new person to the community.

Click "Add member" at the top of the list to open the four-step creation wizard.

Select "Individual" to create a personal member. The "Company" option is reserved for legal entities and asks for different fields later.

Enter the national number, last name, first name, email address and phone number of the new member. All these fields are required to move past this step.

Fill in the home address: street, number, postcode and city. If the billing address is identical, tick the "Same address" checkbox right after to reuse it automatically.

Enter the member's IBAN — it is used for refunds tied to sharing operations. The format is validated as you type.

Click "Submit" to send the form to the CRM. The member is created immediately and attached to the active community.

A dialog offers to chain into meter creation. Pick "No" to stop here — you can always add a meter later from the member's detail page.

The new member's detail page is now visible: their full name shows in the header and every field you entered is rendered. The member is ready to use in sharing operations.